What are the symptoms of error code Hr?

Washer stops mid-cycle with Hr on the display, Washer will not advance past sensing or wash, Washer may drain and stop unexpectedly, Washer may repeatedly attempt to start but fails, Occasional burning smell from control board (severe cases)

What causes error code Hr?

Failed heater relay on the control board, Cold solder joints or burnt relay contacts, Shorted heater circuit (logic heater, not water heater), Loose wiring harness connection to the relay circuit, Control board internal failure, Voltage spikes damaging relay components

How do I fix error code Hr?

Unplug the washer for 1 minute to reset the control., Inspect wiring harness connections to the control board., Check the control board for burnt spots or damaged relay solder joints., Test the heater relay circuit for continuity and switching function., Replace the control board if the relay is stuck or burnt., Ensure the washer is on a stable electrical circuit to prevent relay damage.

Maytag Washer - Hr Error Code

The washer detected a heater relay or heater circuit problem.

Meaning

The washer detected a heater relay or heater circuit problem.

The Maytag Hr error code appears only on Neptune TL washers (FAV6800AWW and FAV9800AWW). It indicates that the control board detected a failure in the heater relay or heater circuit. Although the Neptune TL does not use a traditional water heater like front-load models, it *does* use an internal heater relay circuit for temperature monitoring and control logic. If the relay sticks, fails to energize, or reports an invalid state, the washer stops and displays Hr.

Symptoms

Washer stops mid-cycle with Hr on the display
Washer will not advance past sensing or wash
Washer may drain and stop unexpectedly
Washer may repeatedly attempt to start but fails
Occasional burning smell from control board (severe cases)

Causes

Failed heater relay on the control board
Cold solder joints or burnt relay contacts
Shorted heater circuit (logic heater, not water heater)
Loose wiring harness connection to the relay circuit
Control board internal failure
Voltage spikes damaging relay components

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Step-by-Step Fixes

Unplug the washer for 1 minute to reset the control.
Inspect wiring harness connections to the control board.
Check the control board for burnt spots or damaged relay solder joints.
Test the heater relay circuit for continuity and switching function.
Replace the control board if the relay is stuck or burnt.
Ensure the washer is on a stable electrical circuit to prevent relay damage.

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Safety Notes

Disconnect power before accessing the control board.
Do not operate the washer if burning smells or visible damage are present.
Avoid touching relay components with wet hands.

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Applicable Models

Show Models

Maytag Neptune TL: FAV6800AWW, FAV9800AWW

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Other Maytag Washer Error Codes

Show All Error Codes

Model-Specific Notes

The Neptune TL uses a logic-level heater relay on the control board. It does not heat water, but the relay is part of the temperature-monitoring and control logic. Relay failure is common due to heat cycling and aging solder joints.

Disclaimer

The information provided on this page is for educational and informational purposes only. Repairs involve electrical, mechanical, and water-related risks. Always follow manufacturer instructions and consider contacting a qualified technician for diagnosis or repair.