What are the symptoms of error code dC?

Washer will not start the cycle, Clicking sounds as the washer attempts to lock the door, Cycle pauses immediately after pressing Start, Door lock light does not illuminate, Washer drains briefly but does not fill

What causes error code dC?

Door not fully closed, Laundry trapped between the door and diaphragm, Faulty or obstructed door lock mechanism, Misaligned door hinge or strike plate, Child Lock interfering with operation

How do I fix error code dC?

Open the door and remove any trapped laundry., Firmly close the door until the latch clicks., Inspect the rubber diaphragm for obstructions., Check that the door hinge is aligned and not sagging., Disable Child Lock if active., Restart the washer after confirming proper closure.

Samsung Washer - dC Error Code

Door is not properly closed.

Meaning

Door is not properly closed.

The dC error indicates that the washer detects an open or improperly latched door. Samsung explains that the washer will not tumble or spin unless the door lock mechanism fully engages. Laundry caught in the door, a weak latch, or a misaligned door strike can prevent proper locking. The washer performs a door‑lock check before filling, and if the lock does not engage, it triggers the dC code to prevent leaks and safety hazards.

Symptoms

Washer will not start the cycle
Clicking sounds as the washer attempts to lock the door
Cycle pauses immediately after pressing Start
Door lock light does not illuminate
Washer drains briefly but does not fill

Causes

Door not fully closed
Laundry trapped between the door and diaphragm
Faulty or obstructed door lock mechanism
Misaligned door hinge or strike plate
Child Lock interfering with operation

🔧

Step-by-Step Fixes

Open the door and remove any trapped laundry.
Firmly close the door until the latch clicks.
Inspect the rubber diaphragm for obstructions.
Check that the door hinge is aligned and not sagging.
Disable Child Lock if active.
Restart the washer after confirming proper closure.

⚠️

Safety Notes

Do not force the door closed if resistance is felt; check for obstructions.
Avoid slamming the door, which may damage the latch.
Unplug the washer before inspecting the door lock assembly.

📋

Applicable Models

Show Models

5000 Series: WW25FG5B34BEAC

📁

Other Samsung Washer Error Codes

Show All Error Codes

Model-Specific Notes

The WW5000F/B700 platform automatically drains for 3 minutes when 4C or related water-supply errors appear, and the power button is disabled during this period.

Disclaimer

The information provided on this page is for educational and informational purposes only. Repairs involve electrical, mechanical, and water-related risks. Always follow manufacturer instructions and consider contacting a qualified technician for diagnosis or repair.